IT Operations group commits itself to providing a stable, flexible, cost effective infrastructure for all users – Business, IT and Customers. The group is responsible for operations in the below listed areas
- EAO (Enterprise Application Operations)
- SIA (SAAFE Information Access)
- RIM (Remote Infrastructure Environment)
EAO comprises of a mature, stacked application and web hosting Infrastructure with 3 operating environments – Dotnet(IIS), ecom (weblogic) and FOSS (Free and Open source – JBOSS). These standardized environments provide shared services and standardized processes for all applications across CenturyLink. Currently the environment hosts applications many of which are very critical to the CenturyLink business. This group prides itself at maintaining a very high level SLA for the last 5 years.
SIA (SAAFE Information Access) is the middleware backbone of CenturyLink providing Bus services for all applications to connect to Mainframes. The CORBA, XML and Web Services architecture provides clear and efficient means of accessing Legacy systems. Even with more than 6000 interfaces and several million transactions a day, this group operates at a very stable environment.
RIM (Remote Infrastructure Management) group provides Database support and Midrange server support in areas of Windows, HPUX, Linux, Solaris, VMWare and Citrix. The team works with more than 10000 operating system images (nearly 50% virtualized for Linux and Windows operating systems), 6000 physical servers and millions of managed network objects.